Last updated: December 10, 2024
We want you to be satisfied, so all eligible courses purchased on Mayayai can be refunded within 1day(s), provided the request meets the guidelines in our refund policy.
Certain restrictions may apply, and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
Our refund policy
Our 1-day refund policy is to allow users to consume content risk free, we must also protect our instructors from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 1 day(s), so we will not process refund requests received after the refund time has passed.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A notable amount (10 % or more of content) of the course or a product was consumed or downloaded by a user before a refund was requested.
- Multiple refunds have been requested by a user for the same course.
- Excessive refunds have been requested by a user.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms Of Service page.
- We do not grant refunds for any subscription services unless otherwise required by applicable law(please see below for more information).
- These refund restrictions will be enforced to the extent permitted by applicable law.
Refunds on subscription plans
- Mayayai’s subscriptions plans do not offer a satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.
- Depending on where you’re located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.
- Mayayai is unable to provide refunds for our Subscription Plans, unless otherwise required by applicable law. This article outlines Mayayai’ s policies related to honoring refunds when required by applicable law, including requirements to submit a refund request.
Eligible locations for subscription refunds
- Depending on where you are located, you may be eligible for a subscription refund within a specific number of days (your “refund period”). We determine your location based on the country associated with your Mayayai account.
- Please note: if you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.
- For learners with Mayayai accounts in countries/regions where subscription refunds are required bylaw, Mayayai will honor subscription refund requests, so long as requests are made within the country-specific refund periods.
Submitting a refund request
- If you are in a country/region where you are entitled to a refund and would like to receive such are fund, you may submit a refund request via email procedure as requested in Refund and Returns Policy Page, before your applicable refund period concludes.
- Plea e note that requesting a subscription refund will result in cancellation of your Subscription Plan and your access to that Subscription Plan will automatically end on the last day of your billing period.
- Please follow the instructions below, so that submission of a refund request can be considered:
1) Mail us your refund request at mail@mayayai.com from your registered Email address at mayayai.com.
2) Mention subject of your email as: “Refund Order# [Your Order Number]”.
Example: “Refund Order# 1234”